Provides an intensive and in-depth exploration of troubleshooting on Mac OS X, touring the breadth of functionality of Mac OS X systems.
(3 days)
This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who should attend
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs
What you will learn
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X 10.6 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
